Terms & Conditions

Terms & Conditions



This site (hereinafter referred to as the “Site”) is a service offered by MOUZENIDIS TRAVEL TRAVEL AGENCY TOURISM AND HOTEL ENTERPRISES S.A. with the distinctive title MOUZENIDIS TRAVEL, which resides at the 7,5 km of National Road Thessaloniki – N. Moudania, service post Thermi 57001, with Tax Registration Number EL 094199842, legally represented (hereinafter referred to as the “Company” or “we”). The Company is the provider of the Site. Unless explicitly stated otherwise, all the already existing, as well as any new services which may be included in the Site, shall be subject to the following Terms of use (hereinafter referred to as the “Terms”). A reference to “you” or “your” is a reference to the guest/user/subscriber of this Site.


Access to the Site and the information relating to all services include compliance and acceptance of these Terms. For this reason, we recommend that you read them carefully before visiting or using the web pages and services of the Site.


Table of Contents






6. Financial transactions



These Terms set out all of the rules and obligations that apply to your use of the Site. By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Site. We recommend that you print and keep a copy of these Terms for future reference. They are a legally binding agreement between you and us. These Terms may also make reference to other Terms that apply when using our Site, such as our Privacy Policy. By using our Site, you consent to the processing of your data in accordance with these policies. We amend these Terms from time to time by updating them on the Site. Every time you wish to use our Site, please check these Terms to ensure you understand the Terms that apply at that time.



2.1 You are responsible for obtaining access to the services of the Site. This access may involve third-party fees (such as Internet service providers or connection charges). You are solely responsible for the payment of those fees.

2.2 You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specification necessary to use this Site and that your computer system is compatible with this Site.

2.3 You must not misuse our system or this Site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and this Site, or attempt to carry out any of the foregoing. This includes introducing viruses, trojans, worms, logic bombs or other material which is or could be malicious or technologically harmful. You must not misuse any forms on the Site and any forms you submit must be a genuine enquiry.

2.4 You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit, from or to the Site.

2.5 Whenever you make use of features that allow you to upload content to our Site, or to make contact with other users via our Site, you must comply with the content standards set out in these Terms. You warrant that any such contribution does comply with the standards mentioned in these Terms and you will be liable to us and indemnify us against any breach of this warranty.

2.6 When you fill out and submit an enquiry form on our Site, this constitutes permission for the administrators of the Site to add your details to the database. The use of your data in this way is in accordance with our Privacy Policy.

2.7 The views expressed by users on our Site do not represent our views or values.

2.8 We reserve the right to bar users from this Site and/or restrict or disable their access or use of any or all elements of our services, on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use this Site under any other name or through any other user.

2.9 We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable Terms and conditions, and that they comply with them.

2.10 You must not include links to this Site in any other Site without our prior written consent. You may link to our home page provided that you do so in a way that does not (in our reasonable opinion) damage our reputation or expose us to risk. We reserve the right to withdraw linking permission without notice and without giving a reason.

2.11 Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

2.12 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.



Access to the service does not require you registering with us. However, for the use of certain services registering with us is obligatory.

3.1 For registration, you agree to:

3.1.1 provide true, accurate, current and complete information about yourself in the relevant application form for access to the contents/services of the Site and

3.1.2 maintain and carefully update your registration data, to keep it true, accurate, current, updated and complete.

At our discretion, we may refuse your application for registration. If we accept your application for registration, we will confirm this by sending you an email to complete to process.

Each registration is for a single user only. You must not share your username and password with any other person or with multiple users on a network. The information provided on this Site is for general interest only and does not constitute specific advice. You undertake that all information provided by you for the purposes of registering with us is accurate and complete. You accept sole responsibility for all use of and for keeping secret any account ID and password that may have been given to you or chosen by you for use on this Site. You will notify us immediately of any unauthorised use of them or any other breach of security of this Site of which you become aware. We have the right to disable any account ID or password, whether chosen by you or allocated by us, at any time, if you have failed to comply with any of the provisions of these Terms. You consent to the posting and/or publishing of advertisements in the Site. By registering to our Site you agree to be added to our newsletter list. If you wish to unsubscribe, please contact us or you can use the "Unsubscribe" option located in any newsletter you may receive from us.


4. Intellectual Property Rights

The content of the Site is intellectual property of the company. All trademarks, logos and service marks that appear on the Site are owned by the company or third parties. Except for the expressly stated exceptions (intellectual rights of third parties, collaborators and entities), the whole content of the Site, including images, graphics, photographs, designs, texts, services available and all the files of this Site in general, is intellectual property, registered trademarks and service marks of the services of the Site and is protected by the relevant provisions of the applicable legislation and the international conventions and treaties. Consequently, none of these, as well none of those belonging to third parties and are content of our Site may be sold, copied, modified, reproduced, republished or uploaded, transmitted or distributed in any way, in whole or in part. You understand and agree that you are not entitled to reproduce, copy, sell, re-sell and/or exploit for any commercial purposes the content (or any part thereof) of the Site.



5.1 Whilst the company endeavour to ensure that any material available for downloading from this Site is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.

5.2 Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this Site will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of our Site without notice.

5.3 The information provided on this Site is for general interest only and does not constitute specific advice. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

5.4 The details of the services or products available on this Site which are not services or products provided by our Company but from third parties (as for example collaborators) are for your information only. The company assumes no responsibility for the information, content, products and services offered or provided by third persons or entities through the Site.

5.5 Neither we nor the third party information providers assume any liability for any damages, losses, claims or expenses arising from:

5.5.1 interference, interruptions, errors, omissions, telephone failures, delays, blocks, or disconnections in the operation of the electronic system caused failures, errors and overloads on lines and telecommunications networks, or for any other cause beyond the control of the company

5.5.2 the use of any illegal programs and / or malicious and with every type of media, such as viruses or any other,

5.5.3 the improper or incorrect use of the Sites of the company

5.5.4 the safety or navigational errors caused by a malfunction of the browser or not using the updated versions.

5.6 This Site contains links to webSites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked webSites. The links are for your convenience only. We do not recommend any products or services advertised on those webSites. If you decide to access any third party webSite linked from this Site, you do so at your own risk.

5.7 We do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.

5.8 We may put in place such systems as we from time to time see fit to prevent automated programs being used to obtain unauthorised access to our system and this Site. You are not permitted to use automated programs for such purposes and any such use or attempted use by you of such automated programs is at your own risk. We shall not be liable to you for any consequences arising out of or in connection with any such use or attempted use of automated programs to obtain unauthorised access to our system or this Site.

5.9 We will not be liable for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or any webSite linked to it.

5.10 If you are a consumer user please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.11 If you are a business user, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Site; or use of or reliance on any content displayed on our Site.

5.12 In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.


6. Financial transactions

6.1 If you make any reservation through the on-line booking system, you declare that you have reached at least 18 years of age and are legally capable of entering into the desired contract, subject to the terms, conditions and obligations assumed under the selected contract. It is forbidden for the User to make false or unfair reservations and respectively to conclude contracts as a result of the above practices. The User agrees to comply to the terms and conditions of the contracts defined herein or by the suppliers with whom the User chooses to trade, including but not limited to timely payment of all outstanding amounts and compliance with all the rules relating to availability of fares, products and services. The User is solely responsible for all charges, charges, duties, taxes and levies arising out of the use of this Website. The reliance on the use of this website by third parties (including incompetent and restricted to do business) through the use of the "User", that is to say, the person whose information is completed for the purpose of booking and concluding our site In no event shall the liability of the “Eminent User” be excluded from the contracts entered into in its name and the obligations generally assumed. The User is solely responsible for all charges, duties, taxes and levies arising out of the use of this Website.  

6.2 Payment via Card

Should you wish to pay the price by using your card, you can pay by charging one of the following types of card: VISA, MASTERCARD, DINERS CLUB, CHINA UNIONPAY.

The Card used to pay for the User's booking is charged only once and only for the specific transaction, unless deposit is charged. The details of the card are not archived and cannot be used for any other purpose.

We reserve the right to request that you produce proof of your identity or card. MOUZENIDIS TRAVEL is not obligated to send you the tickets or booking until full payment.

Users are solely responsible for the proper entry and truthfulness of the card details and MOUZENIDIS TRAVEL bears no responsibility in the case of errors.

Attention: payment is understood to mean the crediting of the amount due to our accounts and not the individual receipt of payment of that amount. For this reason, it is recommended that before making a deposit, you review the precise time our accounts are credited with the due amount you have deposited. MOUZENIDIS TRAVEL bears no responsibility and has no obligation deriving from the delayed crediting of its accounts with the due amount you have deposited and is not obligated to fulfil the contract in the case of lack of credit of the amount due.

6.3Transaction safety

MOUZENIDIS TRAVEL has taken all necessary measures, using the latest and most advanced techniques, to ensure the maximum possible safety of your Personal Information and electronic transactions. All information related to your personal details are safeguarded as confidential. Bank transactions via card use the SSL protocol with up to 256-bit encryption for secure online commercial transactions. The card details are not stored on MOUZENIDIS TRAVEL storage means during the transaction but are stored directly in a secure environment of a cooperating company responsible for routing the cards.

During the online payment, the user is transferred to an encrypted secure login page with the SSL protocol that exclusively belongs to a cooperating bank selected, which fully accepts the payment and notifies MOUZENIDIS TRAVEL when it is completed.

SSL (Secure Sockets Layer) has been established as the safest protocol in the world for the user certification of websites and for the encryption of data between Internet users and web servers. Encrypted SSL communication requires that all the information sent between a customer and a server be encrypted by the reception software, thus protecting personal information during its transmission. Furthermore, all information sent using the SSL protocol are protected by a mechanism that automatically checks whether or not the data were changed during the transfer. It is certified that only authorised employees have access to transaction information and only when this is necessary, e.g. for order processing. As to all other matters, MOUZENIDIS TRAVEL is committed to not disclosing the data of customers and their transactions, unless given written authorisation by them or if this is required by a court judgment or at the order of another public authority.

Your information (name, profession, e-mail address, residential address, landline number, mobile number, etc.) and your transactions on our online store is confidential, like common transactions at a commercial store. By providing your information, you consent to and accept the subsequent processing of your information (personal data) for the needs of a smooth and facile transaction. Your personal data entered on the MOUZENIDIS TRAVEL website are exclusively used by MOUZENIDIS TRAVEL or, where necessary, by companies associated with MOUZENIDIS TRAVEL, for the exclusive purpose of supporting, promoting and performing the transaction relationship. All documents and electronic data exchanged between the parties in the context of the sale will be kept by MOUZENIDIS TRAVEL .