Bomo Rethymno Mare Royal & Water Park

Board Basis
Half Board, Ultra All Inclusive - (HB, UL)
Location
Crete-Rethymno Skaleta

Resort village Skaleta, 11 km east of Rethymno city, 64 km from Heraklion, 70 km from the international airport "Nikos Kazantzakis" Heraklion city.

Vacation type
  • Family holidays
  • Holidays with children
  • Active holidays
  • Business travel

A long sandy beach, comfortable rooms and suites, restaurants, bars, a swimming pool, Internet, a conference room, shops, room service, a kids club, sports, entertainment programs, magnificent natural landscapes. Rethymno Mare Royal has been awarded the H.A.C.C.P. certificate and is a member of the Foundation for Environmental Education (FEE) and has an eco label Green Key.

A long sandy beach, comfortable rooms and suites, restaurants, bars, a swimming pool, Internet, a conference room, shops, room service, a kids club, sports, entertainment programs, magnificent natural landscapes. Rethymno Mare Royal has been awarded the H.A.C.C.P. certificate and is a member of the Foundation for Environmental Education (FEE) and has an eco label Green Key.

New 2019-2020!
In all rooms: Samsung Smart TV 43 inches, free Wi-Fi via TV and via access point; new textiles for beds, sofas and armchairs.
3 new electric cars in the resort.
Restaurant buffet updates and additional equipment in indoor and outdoor cooking show areas.
New elevator.
In 2019, all rooms were updated - floors in bathrooms, new curtains and furniture.
The new a la carte restaurant Thalassa by the sea - for a fee.
New 2019! According to the Ultra All Inclusive program - a minibar in the room (juice, water, beer - free of charge, replenished daily), a safe in the room (free of charge).
New 2018! Water Park (7 WATER SLIDES and 2 new pools)
Adult swimming pool with fresh water (130 sq.m), slides for rafting (62 m), free fall - kamikaze (21.5 m), 3 lines of water slides (22 m).
Children's freshwater pool (178 sq.m), 2 towers - 2 children's slides.

Hotel Services (21)
  • Conference facilities
    2 conference rooms (for 120 and 180 seats)
  • Amphitheatre
    600 seats
  • Water slides
  • Pool with fresh water
  • Adults only Pool
    Pool for adults with fresh water (130 sq.m) in the water park
  • Water park Free of charge
    Water Park - 7 water slides in two new pools (2 slides for rafting (62 m), free fall - kamikaze (21.5 m), 3 lines of water slides (22 m), 2 towers - 2 children's slides and fungus). It works depending on weather conditions.
  • Wi-Fi internet in public places Free of charge
  • Internet corner Payable service
  • Mini-market
  • Jewerely shop
  • Parking Free of charge
  • Room service Payable service
  • Reception 24 hours
  • Pool
  • Doctor Payable service
  • Dry cleaning/Laundry services Payable service
  • Bus stop
    next to the hotel
  • Currency exchange
    ATM at the hotel
  • Private Pool in rooms
  • Massage Payable service
  • Spa
    Aegeo spa Mini spa near the pool: facial and body treatments, massage (Cretan, relaxing, general, anti-celled, etc.), rituals. Massage (15 min) - free of charge - 1 time per stay, prior reservation required.
Beach (5)
  • Sandy beach
    150 m, length 1000 m (marked with the EU Blue Flag). Underpass and elevator. Sun beds, umbrellas - for free. Beach towels - on bail. Showers and changing rooms.
  • Beach umbrellas Free of charge
  • Booths
  • Sun loungers Free of charge
  • Beach towels Free of charge
    with a deposit
For children (5)
  • Kids' water slides
    in the water park
  • Kid's pool with fresh water
  • Babysitter Payable service
  • Playground
  • Kids' menu
    buffet in the central restaurant
Food and Drink (4)
  • Restaurant a la carte
  • Main restaurant
  • Restaurant
    Central restaurant Dionyssos, Cretan restaurant Jasmine, a la carte restaurant Thalassa by the sea
  • Bar
    pool bar Poseidon, Apollo - poolside snack bar, Anemos beach bar, cafe-bar with panoramic views
Sports (8)
  • Diving Payable service
  • Billiards Payable service
  • Aerobics Free of charge
  • Water polo
  • Volleyball
  • Darts
  • Table tennis
  • Tennis Free of charge
    Tennis court - for free (rackets and balls - on bail), with lighting - for extra charge
Entertainment (1)
  • Animation
    Entertainment programs, dance lessons, folklore evenings with live music
Room Facilities (15)
  • Balcony/Terrace
  • Bath/shower
  • Air conditioning
  • Russian channels
  • Satellite TV
  • TV
  • Telephone
  • Hairdryer
  • Safe Payable service
    free on the system "Ultra All Inclusive"
  • Mini bar Free of charge
    on the system "Ultra All Inclusive" - updated daily
  • mini fridge
  • Coffee / Tea Set
  • Bathrobes and slippers
  • Wi-Fi internet Free of charge
  • Cleaning, change of towels, change of linen
    Daily cleaning service, linen change - every 2 days.
Additional Information (6)
  • Credit cards
    Visa, MasterCard, Amex, EuroCard, Maestro
  • No disabled facilities
  • No pets allowed
  • Waterfront
  • 1 bedroom
  • Awards
    Hotel Awards & Certifications: HACCP certificate; “Green Key” - International Eco Label for Tourism Facilities; “We do Local” Label; “Trip Advisor” Certificate of excellence (consecutive years) & Hall of Fame; Recommended on Holidaycheck; “Trust You” Award of Excellence.
Distance from the beach (1)
  • 100-300 m

Total 58 rooms: Doubles Superior SV (~ 22-25 sq.m), Suites 1-Bedroom SV (~ 34-38 sq.m), New! Suites 1-Bedroom SV Private Pool (~ 34-38 sq.m), Junior Suites SV (~ 25-30 sq.m).
Rooms amenities: individual air conditioning, direct dial telephone, telephone and music in the bathroom (bathtub), free Wi-Fi Internet, satellite TV (Russian channels), flat-screen TV, hairdryer, mini fridge / minibar (juice, water) , beer - free of charge according to the Ultra All Inclusive system - replenished daily), safe (free of charge according to the Ultra All Inclusive system), bathrobes and slippers, coffee / tea set, balcony / terrace, Latex anatomical mattresses.
Welcome pack: bottle of water and fruit.
Double Superior Sea View (~ 22-25 sq.m) Rooms with a balcony / veranda (sea view), double bed.
Suite 1-Bedroom SV (~ 34-38 sq.m) Spacious rooms with sea view. Bedroom with a king size double bed, separate lounge (work desk, bed and sofa), 2 LCD TVs, 2 air conditioners.
New ! Suite 1-Bedroom Private Pool (~ 34-38 sq.m) Private pool, a bedroom with a king size double bed, a separate salon (work desk, bed and sofa), 2 LCD TVs, 2 air conditioners.
Junior Suite SV (~ 25-30 sq.m) Double bed or 2 single beds and a sofa.
Daily cleaning service, linen change - every 2 days.

The list of services provided to hotel guests according to the Ultra Αll Inclusive 2020 system

The Ultra All Inclusive system is valid until 24:00
Dining
“Dionyssos” Restaurant
Breakfast 07: 30-10: 00 - American breakfast, buffet, culinary shows with champagne.
Early continental breakfast until 07.30
Late breakfast 10: 30–11: 00 (continental)
Lunch 12.30-14.30 (buffet, cooking shows)
Dinner 19: 00-21: 30 (buffet, cooking shows)
Children's dinner 19: 00-21: 30 (children's buffet)
Theme nights three times a week - Italian, Greek and barbecue.
Drinks during lunch and dinner - mineral water, juices, light drinks, tea, coffee, local wine (white, red, retsina), beer (service).
Restoran “Jasmine” menu - Cretan cuisine (dinner from May to October) - free
Cretan menu 19: 30-22: 00 (the chef prepares delicious Cretan courses)
Drinks included: mineral water, juices, light drinks, tea, coffee, local beer and wine (white, red, recina) - service.
Dinner at the JASMINE restaurant is free of charge; it is part of the Ultra All Inclusive system.
!Booking for the A la Carte restaurant at the hotel reception a day earlier, from 08:00 to 21:00
Poseidon - pool bar 11.00–23: 00
Light drinks, water, fruit juices, local wine (white, red), racina and beer, brandy, ouzo, crayfish, champagne, cocktails 11.00-23.00
Sandwiches, pizza, ice cream, yogurt 14: 30-17: 00.
 Apollon Poolside Snack Bar 10: 00–18: 00
Light drinks, mineral water, fruit juices, local wine (white and red), racina, beer, champagne, coffee, tea, vodka, gin, rum, whiskey, tequila, brandy, ouzo, crayfish, liquor, cocktails - 10.00-18.00 .
Sandwiches, toasts, pizza, fruits, ice cream, yogurt 11: 00-17: 00
Tea, coffee, muffins, cookies 16: 00-17: 00
“Artemis” lobby bar 17: 00-24: 00 (Ultra All Inclusive system until 24:00)
Cocktails, international drinks, champagne, light drinks, fruit juices, local wine, beer, retsina, vodka, gin, rum, whiskey, tequila, brandy, ouzo, crayfish, local liquor, coffee, tea. Magical atmosphere and panoramic views of the Cretan Sea. Zest: you can enjoy a cocktail under the starry sky in a pleasant atmosphere, accompanied by live piano music (several days a week).
Thalassa - A la Carte Restaurant (from May to October) - for a fee - traditional Uzeri (seafood and local dishes) - a la carte menu. Lunch 12.30-15.00. Dinner 19.30-21.30. Reservation is required one day earlier.
Anemos Beach Bar 10.00-18.00
Light drinks, mineral water, fruit juices, local wine (white, red), racina, beer, brandy, ouzo, crayfish, champagne, coffee, tea 10.00-18.00.
Sandwiches, toasts, fruits, yogurt 11.00-17.00
! Some bars and restaurants are weather-dependent.
Additions
Mini-bar in the room (beer, water, juice) - replenished daily.
Massage of your choice (15 min) - free of charge (once per stay, by prior reservation).
Water Park 7 water slides in two new pools (rafting, kamikaze, 3 water slides, 2 towers - 2 children's slides and a fountain fungus). It works depending on weather conditions.
Animation and Sports
Outdoor amphitheater (depending on weather conditions) for evening shows.
Tennis, beach volleyball, water polo, table tennis, boccia, walks to the nearest traditional villages.
Day and evening animation (6 times a week), Greek folklore evening (1 time per week), board games, bingo, aerobics, darts, games, archery.
For a fee (collaborating organizations)
Massage, horse riding, billiards, mountain bikes.
The All Inclusive program is valid until departure from the hotel.

! The hotel administration reserves the right to make some changes to the program without prior notice.







Resort village Skaleta, 11 km east of Rethymno city, 64 km from Heraklion, 70 km from the international airport "Nikos Kazantzakis" Heraklion city.

GUEST WELCOME AND OPERATIONAL PROTOCOL ACTIONS
ESSENTIAL FOR THE CORRECT UNDERSTANDING AND IMMPLEMENTATION OF THE
HEALTH AND SAFETY PROCESS

STAFF PROTECTION
- All the staff is trained and certified from Medical department of the University of Crete, 
to prevent and face covid -19 case.
- All staff will use personal protection equipment, such as masks, gloves, and antiseptic. 
- There is screening process to staff in direct contact with clients prior to starting work.
- Rethymno Mare Hotels are certified:
For HACCP (Hazard Analysis and Critical Control Points) with all year control and staff training,
For GREEN KEY for the environment protection actions,
With BLUE FLAG at our beach and 
For WE DO LOCAL, for the use and protection of local food products.
All above keep our staff always in a training environment and promote its’ experience
For health and hygiene.

CHECK IN PROCESS
- As it is not obligatory from the Greek protocols’ legislation there are no dividers at the reception desk.
- There will be specified distance marks on floor. 
- Check in / out procedures:   
For guests that wish masks and gloves will be provided by the hotel. 
Sanitary liquid will be at stable place at the reception area.
Distances between clients arriving / departing will be kept.
There will be digital alternative way of check in, at outside area with laptops and tablets.
Check in, in the room according availability, otherwise maximum until 15:00.
Check out until 11:00 am.
- Room keys will be disinfected.
- Reception staff use masks, gloves, antiseptic and keep distances between guests and avoid shaking hands.
LOBBY AREA - LOBBY BAR “ARTEMIS”
- Lobby bar is divided from the Lobby area with glass door.
Most of the tables are at the balcony and the rests are at semi out-door area.
Furnitures are already placed according the Greek protocols.
- Staff hygiene. Masks, gloves, antiseptic.
- Specified distance marks on the floor.
ROOMS CLEANING PROCEDURE
- Staff hygiene. Special equipment of self-protection such as masks, gloves, antiseptic.
- Cleaning frequency: Fully housekeeping service every three days unless to client wishes.
- Removal decorative or stationary items will stay in the room but not in use unless clients wish.
Coffee and tea making facilities, tv remote control and a/c remote control are protected from touch by wrapped protection cover.
- Room disinfection between guests departing and arriving:
After check- out, room will be fully cleaned and If possible, will remain 24h free of use, otherwise will be disinfected by mechanical equipment.
-  Disinfection process takes place with fully room cleaning and disinfected by maid and by mechanical equipment too.

RESTAURANTS – GASTRONOMY
- Two restaurants will be in operation:
Main restaurant “DIONISSOS” and Cretan restaurant “JASMINE”.

- Capacity of chairs according the Greek protocols:
Main restaurant chair capacity 200 (70 inside, 130 outside).
Cretan Restaurant maximum capacity 50 chairs.

- Main restaurant timetable for all meals – service and if possibility for extension:
Breakfast buffet service 07.30-10.00, late breakfast 10.00-11.00 continental.
Lunch 12.30-14.30 buffet with staff service. 
Dinner 19.00-21.30 buffet with staff service.
Variety of buffet as usual.
Live cooking outside with waiter service.
In case of low occupancy service will be applied from the waiters (waiter service).
Both inside and outside areas will be in use.
Buffet will be inside, and guests can sit outside.
Specified distance marks on floor.
All the guests will be guided at their table by maître d’ hotel.
Tables will be placed according to the Greek protocols for the prevention covid-19. Maximum occupancy 4 pax or 6 pax for families. 
Disinfection process after usage of table.
Also, to mention that paper table clothes will be in use, for one use only and paper luxury napkins will be in use instead of cloth napkins.
Extension of meals upon necessity.
- All staff use masks, gloves and antiseptic.


Cretan restaurant 19.00-21.00, waiter service.
- Specified distance marks on floor.  
- For Cretan restaurant, all service is in outside area
- All the guests will be guided at their table by maître d’ hotel.
- Tables will be placed according to the Greek protocols for the prevention covid-19. Maximum occupancy 4 pax or 6 pax for families. 
- Disinfection process after usage of table. 
- Also, to mention that paper table clothes will be in use for one use only and paper luxury napkins will be in use instead of cloth napkins.
- Extension of meal upon necessity.
- All staff use masks, gloves and antiseptic.


POOL BAR/SNACK BAR “APOLLO”
- One outdoor snack bar will be in operation, with staff service.
- Staff hygiene. Yes, with masks, gloves, antiseptic.
- Variety of drinks and snacks are as originally described according our all -inclusive program.
- No extension for operation hours. Operation hours as it is mentioned in our all-inclusive program.
- Specified distance marks on floor.  


POOLS
Guests must shower themselves before and after use the pool. Shower gel will be provided from the hotel.
- We have 2 outdoor pools. None indoor.
- We will operate 3 pools (1 is for private use for 6 sharing pool rooms)
- Water control and hygiene takes place automatically every 5 minutes.
- Distances between sunbeds:
Sunbeds can be placed around the pool. Distance between sunbeds according the Greek protocol is 2m from both sides.
Around all three pools can be placed 250 sunbeds.
Frequency of sunbeds disinfection will take place after every use from different guests.
- Beach towels:
 It is obligatory the use of beach towels on the sunbeds according the Greek protocol for prevention of covid-19.  The hotel provides beach towels with no extra cost at the reception desk.
- Pool service will take place by our staff according all -inclusive program 
- Staff hygiene. Masks, gloves, antiseptic.
- Extension of operational hours is not necessary.  

- BEACH-BEACH BAR “ANEMOS”
- Distance between sunbeds is 2m. 
- Protocol for towels. Obligatory. Hotel provides beach towels with no extra cost. 
- Sunbeds will be disinfected after every use of different guests.
- Variety of drinks and snacks are as originally described according our all -inclusive program.
- Service will be provided from Beach Bar’s staff (staff service)
- Staff hygiene. Masks, gloves, and antiseptic.
- Specified distance marks on floor.  
- Extension of operational hours. Yes, if it is necessary.
INDOOR AREAS
Operation of the indoor areas -Description  
-  According to the Greek protocols mini club is closed.
- SPA areas. Yes, with special protocols (see as attachment).
- Shops- Super Market and jewelry shop:
Staff will use all the self -protection equipment such as masks, gloves, antiseptic.
- Staff hygiene. Masks, gloves, antiseptic.
- Specified distance marks on floor.
NO MINI-CLUB GREKOLETO 

ENTERTAINMENT 
- Water park will be in use according our program and Greek protocols.
Will be same rule as the use of pools (shower before and after use, use of beach towels, 2m long sunbeds distances).
- Staff hygiene. Masks, gloves, antiseptic.
Outdoor options (not hotel properties).
Bike rental, diving, horse riding, water sports.

- Daily and evening events:
-  Daily events:  
                   Physical exercise program will take place at the water park pool area, by animation team.
                   For all sport activities safety distances will be in use. No team activities will take place.

Evening events: 
Every week live folklore evening with Greek and Cretan dances with dancing group (included live bouzouki music every second week).
Three theme nights per week in our restaurant (BBQ, Italian buffet, Greek buffet).
Once per week saxophone evening and twice a week piano night.
Also, games and quizzes will be organized.
- Amphitheater capacity and use. Capacity of 600 pax and use for entertainment nights.
- Social distancing. 50% capacity (300 pax) for the prevention of covid-19. 

SANITARY 
- Areas where sanitary products will be placed:
                 In all departments and common areas will be antiseptics.
                 At reception desk will be masks and gloves for the guests.

DOCTOR 
- We have certified hotel doctor at presence. Our co-operator partner is certified doctor for covid-19 from Medical University of Crete.
- We cooperate with certified hospital on emergency cases. If there is any suspicious case and after doctor’s decision, guests will be moved to the General Hospital of Rethymno.
There are beds for covid -19 patients and medical test exams.
- Procedure to be followed in case of a suspicious covid-19 case appears:
Our staff is trained to repοrt it to the chief department and after he will inform the hotel manager. The hotel Manager is responsible to call the hotel doctor to decide if the guest must be transferred to the hospital to be tested for covid-19.
Guests’ family must remain in the room till medical test result is reported.
Food and beverage service and housekeeping service will be as usual provided in the room.
Travel agency will be informed at once.